Attack Fitness (Staffs Fitness Ltd) will be entering into a contract to supply Goods and Services to you the Customer. These terms and conditions will apply to every contract, unless varied by alternative Attack Fitness (Staffs Fitness Ltd) terms and conditions.
All products are subject to availability.
Most products are delivered flat packed to you the customer and will require assembly by you. Installation is available for an additional charge.
Attack Fitness (Staffs Fitness Ltd) has the following ways for you the customer to place an order:
Internet, Telephone, E Mail, Fax.
Only when Attack Fitness (Staffs Fitness Ltd) has notified you the customer of acceptance of the order by dispatch of the order acknowledgement or on receipt of a purchase order shall the contract between Attack Fitness (Staffs Fitness Ltd) and you the customer be deemed to be made.
Any quotation issued by Attack Fitness (Staffs Fitness Ltd) will have a time validity period shown on the quotation. After this time period the quotation will be rendered invalid and a further quotation be issued, or the original one honoured at Attack Fitness (Staffs Fitness Ltd) discretion.
Any quotation is made on the understanding that it will be accepted in full. In the event of partial acceptance of the quotation by you the customer a written revised quotation may be sent by Attack Fitness (Staffs Fitness Ltd).
Submission of a quotation in no way obliges Attack Fitness (Staffs Fitness Ltd) to proceed with an order, and they may withdraw the offer of sale at any time.
All orders must be paid in full before they are shipped or ordered from the Supplier. This includes any order that is place on backorder for you because it is out of stock.
Any orders which include bespoke items manufactured uniquely for a particular customer will be payable in full and will not fall into the normal distance selling regulations.
If the card holder's address is different from the delivery address you the customer may be required to provide additional information. A Attack Fitness (Staffs Fitness Ltd) representative will contact you if this is required.
Telephone orders can be placed Monday to Friday 8.30am to 5.00pm
Log on to www.attackfitness.co.uk and follow the on-line instructions.
If you wish to place an order via the e mail or fax please call us first to make sure that we have the necessary information to enable us to process your order.
The price for the Goods and Services are as stated on the Order Acknowledgement and are fully inclusive of VAT at the standard rate.
All prices on Attack Fitness (Staffs Fitness Ltd) price list are provisional and shall be subject to variation without notice.
The price does not include carriage and installation on deliveries within Mainland UK unless otherwise stated in writing.
The price does not include carriage and installation on deliveries outside Mainland UK, unless otherwise stated in writing.
Attack Fitness (Staffs Fitness Ltd) reserves the right to amend the price to cover any alterations in labour, raw materials, transport or production costs or changes in foreign exchange rates in the event that completion of delivery is delayed for any reason beyond the vendor's control.
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased from our web site for a full refund.
This does not apply to items made to your specification i.e. Upholstery or Perishable goods (Supplements).
If you decide to cancel your order you must write to us at our Head Office or send an e mail to email@example.com either before your order is despatched or within seven working days of delivery of your order.
You must quote your order number/reference.
Attack Fitness (Staffs Fitness Ltd)
Unit 1 Staffs Industrial Estate,
Alan Alfred Avenue,
If you cancel your order after it has been shipped, even if it has not yet been received or you refuse to accept the delivery, then you are responsible for all return freight charges to Attack Fitness (Staffs Fitness Ltd).
If you refuse to accept delivery of your order because it has arrived damaged then you will not be charged for its return.
If you cancel your order in writing within seven working days of delivery of you order it is your responsibility to return the order to Attack Fitness (Staffs Fitness Ltd) at your expense.
You must ensure that goods are securely packaged in their original packaging and insured against loss or damage and the goods arrive in an as new saleable condition by a carrier who requires a signature as proof of delivery.
All installation prices quoted on our web site are for ground floor installations within Mainland UK.
If your installation address is outside of this zone then we will contact you prior to processing payment to discuss and agree an installation price with you. If you require further information please contact us on 01538 387 960 for a cost prior to ordering.
We are may be able to complete installations to off shore postcodes. Please call us to discuss your requirements.
It is essential that the space for the order has been cleared prior to our Installer attending site. If the Installer is concerned about any Health and Safety risks at site they may refuse to install until the problem is rectified.
If for any reason there is a delay and the Installer is not able to commence work, Attack Fitness (Staffs Fitness Ltd) reserve the right to charge waiting time at £20 for every half hour delay.
We must be informed at the time of placing the order where the products are to be installed. All prices quoted are for ground floor installations in the main part of the property or a garage at the side of the main building. Installations above or below ground floor level or in a building not linked to the main property, will be subject to a surcharge especially if not mentioned at the time of placing the order.
You may be asked to assist the Installer to get the order into the location; if no help is available then a two man installation team may be required at an extra cost.
If for any reason the order will not fit into the space required, and Attack Fitness (Staffs Fitness Ltd) did not measure the area then Attack Fitness (Staffs Fitness Ltd) cannot be held responsible and the customer will incur the cost of the visit. Agreed installation times must be agreed to.
Adequate parking must be provided by the customer. Any charges incurred by the Installer for parking will be chargeable.
Due to the size of some of the delivery vehicles Attack Fitness (Staffs Fitness Ltd) or any carriers delivering on our behalf must be informed of any restrictions regarding access for the delivery vehicles.
This includes but is not limited to steps, overhanging vegetation, driveways, ornaments, narrow lanes or any other restriction which may make it difficult for the delivery vehicle to gain access to the point of delivery.
Attack Fitness (Staffs Fitness Ltd) will not accept any claims for compensation for non/failed/refused deliveries where we were not notified of restricted access.
In the event that the item is refused and the order is subsequently returned you are responsible for all outward and returned carriage costs and a 10% restocking fee will apply.
It may be possible to request delivery for a specific date. Attack Fitness (Staffs Fitness Ltd) will do their best to accommodate but cannot guarantee.
Our aim is to deliver the Goods within the agreed timescale on the order. However it is not always possible to do this. Attack Fitness (Staffs Fitness Ltd) accept no liability for any incidental expenses caused by late or failed deliveries, or for any damage caused to property while delivering or installing your goods.
Attack Fitness (Staffs Fitness Ltd) shall not be liable for any delay or for any consequence of any delay on production or delivery of any Equipment if caused by fire, strikes, lockouts, dispute with workmen, flood, accidents, delay in transport, shortage of fuel, default of supplier, inability to obtain material, embargo act or demand of any government, government department or local authority as a consequence of war or of hostilities, (whether war be declared or not) or by any Act of God or by any other matter whatsoever beyond Attack Fitness's (Staffs Fitness Ltd) reasonable control.
When the delivery carrier brings your order you must count the pieces you receive and look for any damage to the boxes.
If the number of boxes you receive does not match the quantities outlined on the carrier delivery note you must note the amount of packages you receive on your delivery note.
If for any reason the packaging is damaged you must sign for it and write on the delivery note PACKAGING DAMAGED IN TRANSIT. If you do not sign the paperwork this may invalidate your right to a refund.
It is very important that you check your order. A signature is acceptance that you have received the whole order and that the packaging was in good condition.
If for any reason your order is found to be faulty upon delivery or it develops a fault after delivery we will arrange for the order to be collected free of charge or an Engineer call at the discretion of the manufacturer.
Items for collection must be packed in the original or secure appropriate packaging and be made available for collection within 24hours of notifying us that they are faulty. If when the carrier arrives the order is not ready for collection then a charge will be made to you for a redelivery.
Once the order is back at Attack Fitness (Staffs Fitness Ltd) a full check will take place and if necessary a replacement product will be sent out in its place.
If the order is found not to be faulty on inspection then we will return it back to you and will charge a delivery charge for its return.
Please be advised that if a proof of purchase is not available we reserve the right to charge you for any repairs.
All products on our web site are covered by a warranty.
Before you order you need to ensure that the product you are buying is suitable for the environment you want to use it in. If for example you purchase a home use product but then put it into a commercial gym environment the warranty will be null and void.
If for any reason you are unsure on the categories for equipment please contact us and we will be happy to help.
No warranty covers misuse of the product or customisation or altering of the product in any way.
The warranty does not include the eradication of noise and other performance issues related to normal wear and tear and which can be eliminated by maintenance as outlined in the owner's manual.
The warranty also excludes consumable items such as lubricants, batteries.
Warranties only apply to products sold in within mainland UK and Northern Ireland.
Extended warranties are available on request.
We take your security very seriously at Attack Fitness (Staffs Fitness Ltd). That is why ANY transactions you make over our web site are instantly encrypted and completely safe, and all your credit card details are securely passed to our provider. We do not see any of your credit card details and they are also not stored in our databases.
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Attack Fitness (Staffs Fitness Ltd). which would be of interest to you. You must tell us if you do not wish us to do so.
Attack Fitness (Staffs Fitness Ltd) takes all of our customers seriously and we try to offer the best possible service available. However if you feel that you have something to complain about you may direct it to our Complaints Department on 01538 387 960
You will be guaranteed a quick response.
Attack Fitness (Staffs Fitness Ltd) reserves the right to amend equipment specifications or prices without prior notice and such amendments shall take effect upon notice to the customer.
We also endeavour to keep product information as up to date as possible. However specifications will be liable to change without notice.
Due to the nature of our Refurbished product i.e. how old a product is or how much it has previously been used, there may be a difference in finish (Colour,Texture) of the final product.
Attack Fitness (Staffs Fitness Ltd) makes every effort to provide accurate and up to date information. We cannot be held responsible for any errors or omissions on our web site or in our brochures. If a pricing error is discovered on an order we will contact you to see if you wish to cancel or continue your order. We will not be obliged to supply goods at the incorrect price.
All orders through are web site are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or anyone else in those circumstances.
Attack Fitness (Staffs Fitness Ltd) does not endorse the views of any Supplier or other parties that we come into contact with.
We aim to comply with WEEE regulations designed to address the Environmental impact of Electrical and Electronic equipment when it reaches the end of its life. As a distributor we are committed to reducing the amount of waste that goes into land fill.
We have an active recycling policy for Cardboard, Wood, Plastics, Polystyrene, and Metal.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Attack Fitness (Staffs Fitness Ltd) uses your data; for example we will explain things such as our credit checking procedure, and how we combine data across Attack Fitness (Staffs Fitness Ltd) to build a picture of you.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
When you are using the Attack Fitness website, Attack Fitness (Staffs Fitness Ltd) is the data controller.
Attack Fitness (Staffs Fitness Ltd) is a UK Based Fitness Equipment Supplier – which we’ll refer to as ‘Attack Fitness (Staffs Fitness Ltd)’ in this document
For simplicity throughout this notice, ‘we’ and ‘us’ means Attack Fitness (Staffs Fitness Ltd) and its brands.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting Attack Fitness (Staffs Fitness Ltd) to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you or make available personalised offers.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, wish list choices, voucher redemptions, brands you show interest in, web pages you visit and how and when you contact us.
For example, which of our products you prefer to purchase.
We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it’s always your choice whether you share such details with us.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We then use this to offer you promotions, products and services that are most likely to interest you. In the case of affiliate scheme members, we’ll also offer you relevant rewards.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.
Here’s how we’ll use your personal data and why:
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
Of course, you are free to opt out of hearing from us by any of these channels at any time.
You are free to opt out of hearing from us by post at any time.
For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.
For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having
For example, when a court order is submitted to share data with law enforcement agencies or a court of law
Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered by Attack Fitness (Staffs Fitness Ltd) as described above, for example your shopping history.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and encrypted to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. In the case of certain products, such as electrical, we’ll keep the data for 10 years.
If your order included a warranty, the associated personal data will be kept until the end of the warranty period.
We sometimes share your personal data with trusted third parties.
For example, delivery couriers, technicians & engineers visiting your home or establishment, for fraud management, to handle complaints, to help us personalise our offers to you and so on.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we work with are:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
To help personalise your journey through Attack Fitness (Staffs Fitness Ltd) websites we currently use the following companies, who will process your personal data as part of their contracts with us:
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.
If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to our headquarters in the UK.
Protecting your data outside the EEA
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.
For example, this might be required in order to fulfil your order, process your payment details or provide support services.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our Data Protection Officer.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
An overview of your different rights
You have the right to request:
You have the right to request a copy of any information about you that Staffs Fitness holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Attack Fitness (Staffs Fitness Ltd), Unit 1 Staffs Industrial Estate, Alan Alfred Avenue, Fenton, Stoke-on-Trent, ST4 2LY, or email firstname.lastname@example.org. To ask for your information to be amended, please update your online account, or contact our Customer Services team.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 16.
For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
If customers wish to remove cookies then go to AboutCookies.org for further information.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
This notice was last updated on 08/08/2018